Frequently asked questions

Retail Customers

  • I’m trying to make a wholesale order but I’ve ended up on the retail side of the site
  • Why are your books so cheap?
  • What about VAT?
  • What about delivery?
  • I used to order a title from you but it’s no longer on the website, can I still get it?
  • My order has arrived but some titles are missing or damaged, what do I do?
  • I want a book that it not on your website, where else can I look for it?

I’m trying to make a wholesale order but I’ve ended up on the retail side of the site

Our new wholesake site is still under development and will be ready soon. In the meantime please contact our office for an E-Catalogue.

Why are your books so cheap?

Many of our books are remaindered stock. A remainder is a book that is sold in bulk by a publisher once its sales have slowed down. Most books are remaindered eventually. This means we can obtain excellent titles in the MBS field and sell them on at discount prices to you. Publishers sometimes mark remaindered books by stamping an edge with a marker, this does not generally detract from the appearance of the book. Remainders are sometimes referred to as publisher over runs.

What about VAT?

VAT (Value Added Tax) is only charged on UK orders.

There is no VAT on books. There is VAT however (charged at 17.5%) on tarot cards, CD’s, audio tapes and stationery Boxed sets that contain a book as well as other items are charged at 8.5% VAT. VAT is automatically included in our prices.

What about delivery?

For orders within the UK, Orders of a single book will be charged £3.25 Postage & packing; a charge of £0.50 will be made for each additional book or item P&P.

For orders within Western Europe, Orders of a single book will be charged £4.50 Postage & packing; a charge of £0.99 will be made for each additional book or item P&P.

For orders from within North America, Orders of a single book will be charged £5.50 Postage & packing; a charge of £1.99 will be made for each additional book or item P&P.

For orders from the Rest of the World, Orders of a single book will be charged £6.50 Postage & packing; a charge of £2.99 will be made for each additional book or item P&P.

I used to order a title from you but it’s no longer on the website, can I still get it?

Our website list all the titles that are currently available in retail quantities, if a title no longer appears on the website we have sold out. As most of our stock is remaindered it is unlikely that we will be able to obtain further stock.

My order has arrived but some titles are missing or damaged, what do I do?

Phone the office on 01458 831800 or email us.

I want a book that it not on your website, where else can I look for it?

Our website is updated almost daily – so new titles appear all the time. You could also try our shop on 01458 835974. We also have a secondhand bookshop called Courtyard Books, phone them on 01458 835050 or email Courtyard Books. They have a page on the website too Courtyard Books Webpage